Frequently Asked Questions

Answers to some common questions about our services, coverage and processes.

Do you offer remote support?

Yes. Remote support is our first line of assistance. We can connect securely to your devices to resolve most issues quickly. For problems that require hands‑on work, we schedule on‑site visits.

Do you come on‑site to our business?

Absolutely. While many issues can be resolved remotely, some projects require a personal touch. We are available for on‑site work outside Missouri by arrangement and often coordinate visits as part of our higher service tiers.

Do I need a long‑term contract?

No. Our monthly management plans and consulting engagements are flexible. You pay only for what you need and can adjust coverage as your business evolves.

What size businesses do you work with?

We focus on small and midsized organisations, typically between a handful and a few hundred employees. Our processes scale to multi‑location operations as well.

Do you support multi‑location or franchise businesses?

Yes. We specialise in coordinating consistent IT standards across multiple sites, simplifying management and ensuring predictable service regardless of location.

Can you work with our existing IT tools and vendors?

Usually. We evaluate your current tools and vendors, then integrate or recommend alternatives that better fit your objectives. Our goal is to improve, not replace for replacement’s sake.

How does pricing work for consulting vs. monthly management?

Our consulting and auditing rates start at $125 per hour and vary based on scope. Monthly management is priced per device and tier, with custom quotes to match your environment. We discuss all costs up front so there are no surprises.

Still Have Questions?

Reach out and we’ll be happy to clarify how we can help your business. No question is too small.